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how we work
1. Who will clean my home/business?
The team consists of trustworthy, reliable cleaners. We have set basic standards that the team works to and this is explained at the initial consultation. The team generally works in 2s and you will have the same pair attend your home/business at the time and day agreed at the outset.
2. What days and hours can I have my home and business cleaned?
We try to be as flexible as possible and will do our upmost to accommodate your request but generally we clean domestic properties on weekdays between 8am to 6pm. With commercial properties we understand that most businesses do not want cleaners attending their properties during business hours and so we will agree a suitable time and day to clean the property at a time to avoid disruption.
3. What will it cost?
We charge on an hourly basis. This includes all cleaning products, equipment and insurance for your own peace of mind. The cost will be discussed at the initial consultation based on the size of the property and your budget. With regards to housekeeping we do this on a case by case basis depending on the level of service you require.
4. How do I pay?
We invoice on a monthly basis. You will receive an invoice by email after your last clean of the month. This can be paid by direct debit, internet transfer, cheque or cash.
5. Are you insured?
The team is insured against any breakages or accidents. Obviously we try to avoid any mishaps but accidents do happen. If anything unfortunate happens you will be notified immediately and the cost of replacement/repair will be agreed.
6. Do you bring your own equipment and cleaning products?
The team carries all the necessary cleaning equipment and products. The products are well known trusted household brands. If there is a particular product that you like to be used in your home we can accommodate this, for example if you have children with sensitive skin we can use a milder product on the bath/toilet etc. All equipment is clean for each house.
7. What about my pets?
The majority of the team have their own pets and are animal lovers so there is no need to worry about your pets. We often clean around furry housemates and assist with pets.
8. Who do I contact if I want to cancel, postpone or change requirements?
If you want to cancel, postpone or change your cleaning requirements then contact Katie as soon as you can. We ask for 48 hours notice if you want to cancel a one off clean and we will do our upmost to fit in a clean the same week if you have had to cancel due to an unforeseen circumstance, such as sickness. If you are going on holiday we ask for as much notice as possible.
9. Do I need to be at home on the day of my clean?
No you don’t need to be at home on the day of your clean. We hold keys which are carefully labelled and stored securely. We are happy to set alarm systems and ensure your home is locked up in the way that you prefer. This can be discussed and agreed at your consultation.
10. Can I give feedback?
We encourage feedback whether positive or negative and you will regularly be contacted by Katie to ensure that the service is running smoothly and all your requirements are being met.